Terms & Conditions

The following are terms and conditions for the sale of goods that will govern any contract for sale that we enter into with you. Please read these terms and conditions carefully.

Terms and Conditions

These Terms and Conditions tell you the rights and obligations you have. Please read these carefully. You may have other rights granted by law and these Terms and Conditions do not affect these.

This does not affect your statutory rights as a consumer.

If you have any complaints about our service or any goods or services you purchase from us please contact sales@gelemmanbikestore.

Purchasing from us

To purchase from us you must be over 18.

By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your details for other purposes without asking your consent and you may ask that your details are removed from our system by writing to the address above.

All prices and offers are subject to change and availability. Errors and omissions excepted. Subject to not selling below cost price.

For out of stock items, delivery dates given are only estimates.

PayPal Payments

Customers making payments through PayPal must have a confirmed address associated with their account. We reserve the right to withhold dispatching any orders where the PayPal account is not confirmed.

Delivery

We aim to dispatch goods to you within 1-5 working days. We also may deliver the goods in several consignments but will not charge any extra delivery for this.

Price match

Price match must take into account any shipping charges applicable. . Item must be in stock with the competitor and ourselves. We reserve the right to refuse a price match for any other reason not previously mentioned at any time.

Complaints

We try very hard to exceed our customer expectations. In case we fail and you need to complain about our service, then please email us at sales@gelemmanbikestore.com

We will acknowledge all questions or queries within a maximum period of 48 hours.

Damaged or defective goods

We will supply goods that are free from defects in materials and workmanship for a period of 12 months (or longer if required by law) from the date of delivery.

You should inspect the goods when you receive them for defects or damage. If you find a defect or damage you must tell us as soon as possible and we will arrange for their return to us or the manufacturer at no cost to you. If the goods are found to be damaged prior to delivery to you, or defective, we will at your option repair or replace the goods or refund the price paid by you.

Warranty Returns

Should your product develop a fault whilst still under warranty, we will sort it for you.

Please contact us before returning warranty items, as some can be sent to the manufacturer directly to speed up turnaround times. Items may be required to be returned to the importer/manufacturer to be assessed in order if the fault is within the offered warranty terms. However, the postage costs to return the product to us will be at your expense.